Attensity provides an easy-to-deploy listening and engagement application for monitoring, analyzing, and responding to a wide variety of social media as well as in data available to companies internally. It allows customer service, product quality, marketing and support personnel to keep tabs on real-time conversations regarding their products, services and brands in blogs, Web forums, wikis, microblogging services including Twitter and Facebook®, and consumer forums such as Epinions.com™, and in other customer created data like emails, survey responses, CRM notes, etc. In addition to enabling enterprises to listen to customer feedback, Attensity also helps government agencies hear the voice of the citizen.


Attensity360 for Social Media is a SaaS “listening post”, monitoring millions of social media data sources, delivering information that helps you promote your brand and serve your customers. It’s a great way to get started with your voice of the customer initiatives, and works seamlessly with Attensity Analyze.

In early May 2010, Attensity acquired Biz360 - see http://www.attensity360.com/