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Cymfony tool info
| Types of media covered | Blogs, social media platforms (Twitter, Facebook, etc.), video, podcasts, forums, newsgroups, television, radio, online newspapers, online magazines, Print newspapers, print magazines |
| Media partners | None |
| Custom sources | Users can add custom sources. |
| Lag time | Data not provided |
| Geographic areas | North America, Europe, Middle East, Pacific Rim, South/Central America, Australia/New Zealand, Africa |
| Languages | English as well as languages that both require and do not require Unicode |
| Sorting by date | Mentions can be sorted by date. |
| Sorting and tagging by relevancy | Mentions can be sorted and tagged by relevancy. |
| Spam | The application filters for spam. Clients can see what has been filtered out as spam. Entries tagged as spam can be entered back into the main search results if so desired. Clients can tag entries as spam, and if tagged as such they will be removed from the search results instantly. |
| Historical data | Historical data is available from a fixed date. The complete data set is available for historical data. |
| Trend analysis | It is possible to apply trend analysis to past data, as well as to to subsets of the data. |
| Reporting services | The tool provides reporting services, able to generate both real time and historical reports. |
| Export options | Reports can be exported in CSV and XLS report formats. The API is available for export options. |
| Dashboard | A customizable dashboard is part of the tool. The dashboard is populated with the results of new searches a few seconds after a new search has been initiated. |
| Analysis services | Analysis services are provided. Analysis variables include volume over time, volume by media type over time, share of voice by media source, share of voice by media type, share of voice by media type over time, analysis by author, analysis by topic, heat mapping, tag clouds and many more. |
| Sentiment analysis | Sentiment analysis is provided as part of the tool in the form of both automated and human sentiment tracking. Sentiment trending data is available. Sentiment scoring can be applied to both current posts and archival data. There is no additional charge to apply sentiment tracking to archival data. |
| Rating by tone | Tone is rated with a three point scale. |
| Interface with BI solutions | Not available |
| Real time alerts | Provided in the form of RSS feeds. |
StephenDebruyn |
Latest page update: made by StephenDebruyn
, Apr 29 2010, 10:42 PM EDT
(about this update
About This Update
Edited by StephenDebruyn
2 words added 1 word deleted view changes - complete history) |
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Keyword tags:
social media monitoring
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