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| Types of media covered | Blogs, social media platforms (Twitter, Facebook, etc.), forums, newsgroups, online newspapers, online magazines |
| Media partners | We provide our own, internally developed service - which operates using our own data centre and crawlers. However it is worth noting that our clients are able to co-operate with those they normally would in their day to day business - access for stakeholders that are essential to business can be provided E.g. PR agencies, marketing agencies, advertising agencies, recruitment agencies etc. |
| Custom sources | Users cannot add custom sources. |
| Lag time | Less than a day, often within hours |
| Geographic areas | North America, Europe, Middle East, Pacific Rim, South/Central America, Australia/New Zealand, Africa |
| Languages | English, German, French, Spanish, Portuguese, Italian, Dutch and Swedish |
| Sorting by date | Mentions can be sorted by date. |
| Sorting and tagging by relevancy | Mentions can be sorted and tagged on the basis of perceived relevancy. |
| Spam | The application filters for spam. Users cannot see what has been removed as spam. Once tagged as spam, an entry cannot be moved back into the main search results. Users can tag entries as spam. Once an entry is tagged as spam, it will be removed instantly from the search results. |
| Historical data | Historical data is generally available from a fixed date - May 2009. However, for some specific topics data go back as far as 2006. The complete data set is available for historical data. |
| Trend analysis | Trend analysis can be applied to past data, as well as to an unlimited subset of the data. |
| Reporting services | Reporting services are available, both real time and historical. |
| Export options | Export format options include CSV as well as images. The API is not available for export options. |
| Dashboard | A customizable dashboard is part of the tool. It is the search that requires time to populate with data, once this data is populated, the dashboards can be created and made available real-time. |
| Analysis services | Analysis services are available. Variables include volume over time, analysis by author, analysis by topic, geomapping. |
| Sentiment analysis | Automated sentiment tracking is provided as part of this tool. Sentiment trending data is available. Sentiment tracking can be applied to both current and archival data. There is no additional charge to apply sentiment tracking to archival data, as it is automatically computed and available real time. |
| Rating by tone | Tone is rated on a five point scale. |
| Interface with BI solutions | Not available |
| Real time alerts | Not available |
|
StephenDebruyn |
Latest page update: made by StephenDebruyn
, Apr 29 2010, 11:16 PM EDT
(about this update
About This Update
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Keyword tags:
social media monitoring
More Info: links to this page
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