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Sentiment Metrics tool info
| Types of media covered | Blogs, social media platforms (Twitter, Facebook, etc.), video, forums, newsgroups, online newspapers, online magazines. |
| Media Partners | A range or agencies |
| Custom sources | Clients can add custom sources. |
| Lag time | Near real-time |
| Geographic areas | North America, Europe, Middle East, Pacific Rim, South/Central America, Australia/New Zealand, Africa |
| Languages | Over 30 languages that both require and do not require Unicode. |
| Sorting by date | Mentions can be sorted by date. |
| Sorting and tagging by relevancy | Mentions can be sorted but not tagged on the basis of perceived relevancy. |
| Spam | The tool filters for spam. Users cannot see what has been filtered out as spam. When an entry has been classified as spam, it cannot be entered back into the main search results. Users can tag entries as spam, and if tagged these are instantly removed from the search results. |
| Historical data | Available for 31 days prior to search term creation date (or up to 12 months subject to additional fee). |
| Trend analysis | It is possible to apply trend analysis to past data, as well as subsets of that data. |
| Reporting services | The tool provides reporting services, both real-time and historical reports. |
| Export options | Export options include.csv and .xml formats. The API is available for export options. |
| Dashboard | A customizable dashboard is available as part of the tool. New search results will populate the dashboard in almost real time. |
| Analysis services | Provided; variables include volume over time, volume by media type over time, share of voice by media type, share of voice by media type over time, analysis by topic, and geomapping. |
| Sentiment analysis | Automated sentiment tracking is available as part of the solution in multiple languages, as well as sentiment trending data. Sentiment scoring can be applied to both current and archival data. There is no additional charge to apply sentiment scoring to archival data, and it can be applied to archival data in near real time. |
| Rating by tone | Tone is rated on a three-point scale. |
| Interface with BI solutions | Sentiment Metrics is keen to work on BI integrations, currently planned Salesforce, Google Analytics, DoubleClick, contact for more information or to make a request. Tech savvy customers can also use our API to creat custom integrations |
| Real time alerts | Alerts can be delivered by email, text or RSS feed, either hourly or daily. |
smetrics |
Latest page update: made by smetrics
, Apr 14 2010, 4:21 AM EDT
(about this update
About This Update
Edited by smetrics
13 words added 1 word deleted view changes - complete history) |
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Keyword tags:
social media monitoring
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