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Synthesio tool info
| Types of media covered | Synthesio Dasbboard covers blogs, social media platforms (Twitter, Facebook, etc.), video, podcasts, forums, newsgroups, online newspapers, online magazines, consumer reviews, and company websites |
| Media partners | None. |
| Custom sources | Custom sources can be added. |
| Lag time | 30 minutes. |
| Geographic areas | The tool covers North America, Europe, Middle East, Pacific Rim, South/Central America, Australia/New Zealand, and Africa. |
| Languages | English as well as languages that both require and do not require Unicode. |
| Sorting by date | Mentions can be sorted by date. |
| Sorting and tagging by relevancy | Mentions can be sorted and tagged by perceived relevancy. |
| Spam | The tool filters for spam, but users cannot see the mentions that have been filtered out. Mentions that have been filtered out can be entered back into the main search results. Clients can tag entries as spam, and once tagged these entries are removed instantly from the search results. |
| Historical data | Historical data is available for six months prior to the start of the client account. The complete data set is available for historical data. |
| Trend analysis | Trend analysis can be applied to 20+ subsets of the historical data set. |
| Reporting services | The tool provides both real-time and historical reporting capabilities. |
| Export options | Export options include .csv and .xls, as well as image files. The API is not available for export options. |
| Dashboard | A customizable dashboard is available. It takes roughly 30 minutes for the dashboard to be populated with new search results. |
| Analysis services | Analysis services are provided. Variables include: volume over time, volume by media type over time, share of voice by media source, share of voice by media type, share of voice by media type over time, analysis by author, analysis by topic, geomapping, and 25+ other KPIs. |
| Sentiment analysis | Human sentiment analysis is provided as part of this solution. It can be applied to both current and historical data. There is an additional charge for applying sentiment analysis to historical data. |
| Rating by tone | A three point rating scale is used. |
| Interface with BI solutions | Available. Custom XML / RSS feeds are built by Synthesio's technical team on request. |
| Real time alerts | Offered via push mail / iPhone / Blackberry. |
StephenDebruyn |
Latest page update: made by StephenDebruyn
, Mar 17 2010, 2:59 PM EDT
(about this update
About This Update
Edited by StephenDebruyn
1 word added 1 word deleted view changes - complete history) |
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Keyword tags:
social media monitoring
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