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Sysomos tool info
| Types of media covered | Blogs, social media platforms (Twitter, Facebook, etc.), video, podcasts, forums, newsgroups, online newspapers, online magazines, print media: newspapers, print media: magazines, Wikis. |
| Media partners | None |
| Custom sources | Users can add custom sources. |
| Lag time | Data not provided |
| Geographic areas | North America, Europe, Middle East, Pacific Rim, South/Central America, Australia/New Zealand, Africa |
| Languages | English only + other languages, but NOT including those requiring Unicode |
| Sorting by date | Mentions can be sorted by date. |
| Sorting and tagging by relevancy | Mentions can be sorted and tagged by relevancy. |
| Spam | The tool filters for spam, but users cannot see entries which have been removed as spam. Spam entries can be entered back into the main search results. Customers can tag entries as spam, and if they are tagged that way, they are immediately removed from the search results. |
| Historical data | Historical data is available going back to 2006. The complete data set is available for historical data. |
| Trend analysis | Trend analysis can be applied to past data, as well as to multiple subsets of the data. |
| Reporting services | The tool provides both realtime and historical reporting services. |
| Export options | Export options include .csv and .pdf. The API is available for export options. |
| Dashboard | A customizable dashboard is available. |
| Analysis services | Analysis services are provided. Variables include volume over time, volume by media type over time, share of voice by media source, share of voice by media type, share of voice by media type over time, analysis by author, analysis by topic, and geomapping. |
| Sentiment analysis | Automated sentiment tracking is used. Sentiment trending data is available. Sentiment scoring can be applied to both current and archival data. There is no additional charge for applying this scoring to archival data. |
| Rating by tone | A three point rating scale is used. |
| Interface with BI solutions | Available for salesforce.com |
| Real time alerts | Available |
StephenDebruyn |
Latest page update: made by StephenDebruyn
, Apr 8 2010, 12:31 AM EDT
(about this update
About This Update
Edited by StephenDebruyn
2 words added view changes - complete history) |
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Keyword tags:
social media monitoring
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