| Types of media covered | Blogs, social media platforms (Twitter, Facebook, etc.), video,forums / forum podcasts,replies, forums,message boards, newsgroups, online newspapers, online magazinesmagazines, videos photos, consumer reviews and shopping sites, wikis |
| Media partners | NoneAgency partners. |
| Custom sources | UsersCustom sources can addbe added customupon sources.request.. |
| Lag time | None. Search results are returned immediately. |
| Geographic areas | North America, Europe, Middle East, Pacific Rim, South/Central America, Australia/New Zealand, Africa |
| Languages | English as well as languages that both require and do not require Unicode |
| Sorting by date | Mentions can be sorted by date. |
| Sorting and tagging by relevancy | Mentions can be sorted and tagged by relevancy. |
| Spam | The application filters for spam. Clients cannot see what has been filtered | Spam outauthors asand spam. Entriesdomains can be entered back into the main search results if so desired. Users can tag entries as spam, and onceexcluded tagged as such they are removed instantlyneeded fromat the search or results.account level. | |
| Historical data | Historical data is available,available back to but2005; the historical time period for which data is available varies by data source/vertical. The complete data set is not available with historical data. |
| Trend analysis | It is possible to apply trend analysis to thecurrent and past data, as well as to an unlimited number of subsets of the data.data/metadata. |
| Reporting services | The toolplatform provides both real time and historical reporting options. |
| Export options | ReportsData can be exported inas a CSV,CSV; XLScharts and agraphs varietycan ofbe otherexported exportas options. a PNG. The API is available also for export options. |
| Dashboard | A customizable dashboard is available as part of the tool. Any saved search can be sent to the dashboard. The dashboard is populated with the results of new searches a few seconds after the search has been initiated.immediately. |
| Analysis services | Analysis services are provided. Analysis variables include volumevolume/sentiment over time, volumevolume/sentiment by media type over time, share of voice by media source, share of voice by media type, share of voice by media type over time, analysis by author, analysis by topic, and geomapping. Automated conversational analysis/topic discovery is also provided. |
| Sentiment analysis | Sentiment analysis is available, in a combination of automated and humanAutomated sentiment tracking. Thescoring toolis providesused. sentimentSentiment trending data. Ratingdata byis tone Toneavailable isfor ratedboth oncurrent aand fivearchival pointdata. scale. Sentiment scoring can beis applied to bothall realtimecurrent and historicalarchival data. There is an additionalno charge for applying scoring historicalto current or archival data. |
The | Rating averageby timetone | Four totypes scoreof historicaltone dataare included: positive, negative, neutral, mixed. Sentiment scoring is applied to varies.all collected data. |
| Interface with BI solutions | ProvidedAvailable |
| Real time alerts | Available |
