Social Media Monitoring - Recently Updated Pages

Webfluenz

Aditi007 — Wed, 16 Nov 2011 04:36:02 CST

GENERAL COMPANY INFO
Name of the tool
Brief tool description
Company address
City, State/Province, Zip/Postal code
Country
Phone
Year company founded
Other company locations
Total number of employees
Company URL/blog URL

PERSONAL CONTACT INFO
Name
Title
Email
Phone
Twitter handle

Screenshots: A place to upload screenshots of your monitoring tool.

Visit Photo Album, use the Photo tab and create a new Photo Album. Title the photo album with the tool name. How to: Create Photo Album
Upload photos to the newly created photo album. How to: Add Photo to Photo Gallery

Video Demos

Video Collection: A place to host video demo's of the tool.

Visit the Video tab and create a new Video Collection. Title the video collection with the tool name.
Add videos to the newly created video collection. How to: Add Video to Video Gallery

Visible setup and structure info

rygraves — Thu, 09 Jun 2011 14:31:23 CDT

Web-based or hosted/pricing model	The platform is web-based and subscription-based.
Multiple department support	Visible supports multiple departments.
Workflow	The platform workflow abilities.
Average number of users per client	Not disclosed
Helpdesk/onsite support	24-5 phone/email helpdesk provided; onsite is not.
Documentation	Included.
Additional users	There is a charge for additional users.
Availability of a free trial	Available.
Scope	Unlimited data volume, unlimited searches, unlimited saved searches.
Price range	Contact company for pricing information.

Visible tool info

rygraves — Thu, 09 Jun 2011 14:29:51 CDT

Types of media covered

Blogs, social media platforms (Twitter, Facebook, etc.), forums / forum replies, message boards, newsgroups, online newspapers, online magazines, videos photos, consumer reviews and shopping sites, wikis

Media partners

Agency partners.

Custom sources

Custom sources can be added upon request..

Lag time

None. Search results are returned immediately.

Geographic areas

North America, Europe, Middle East, Pacific Rim, South/Central America, Australia/New Zealand, Africa

Languages

English as well as languages that both require and do not require Unicode

Sorting by date

Mentions can be sorted by date.

Sorting and tagging by relevancy

Mentions can be sorted and tagged by relevancy.

Spam

Spam authors and domains can be excluded as needed at the search or account level.

Historical data

Historical data is available back to 2005; the historical time period for which data is available varies by data source/vertical.

Trend analysis

It is possible to apply trend analysis to current and past data, as well as to an unlimited number of subsets of the data/metadata.

Reporting services

The platform provides both real time and historical reporting options.

Export options

Data can be exported as a CSV; charts and graphs can be exported as a PNG. The API is available also for export options.

Dashboard

A customizable dashboard is available as part of the tool. Any saved search can be sent to the dashboard. The dashboard is populated with the results of new searches immediately.

Analysis services

Analysis services are provided. Analysis variables include volume/sentiment over time, volume/sentiment by media type over time, share of voice by media source, share of voice by media type, share of voice by media type over time, analysis by author, analysis by topic, and geomapping. Automated conversational analysis/topic discovery is also provided.

Sentiment analysis

Automated sentiment scoring is used. Sentiment trending data is available for both current and archival data. Sentiment scoring is applied to all current and archival data. There is no charge for applying scoring to current or archival data.

Rating by tone

Four types of tone are included: positive, negative, neutral, mixed. Sentiment scoring is applied to all collected data.

Interface with BI solutions

Available

Real time alerts

Available

Visible company info

rygraves — Mon, 06 Jun 2011 14:21:57 CDT

GENERAL COMPANY INFO
Name of the tool	Visible Intelligence™
Brief tool description	Visible is the social media monitoring and analytics solutions leader, providing the perfect combination of software and services to harness business value from social communities. Our next generation social media platform, Visible Intelligence™ delivers competitive and brand intelligence, marketing ROI and smarter customer insights at Internet speed and enterprise scale.
Company address	3535 Factoria Blvd. SE, Suite 400
City, State/Province, Zip/Postal code	Bellevue, WA 98006
Country	USA
Phone	(1) 425-957-6100
Year company founded	2005
Other company locations	New York, NY, London, UK
Total number of employees	95
Company URL/blog URL	www.visibletechnologies.com/

PERSONAL CONTACT INFO
Name	Debbie DeGabrielle
Title	CMO
Email
Phone	425-957-6100
Twitter handle

Visible

rygraves — Tue, 10 May 2011 15:14:31 CDT

About Visible Technologies

Visible is the leader in social media monitoring and analytics solutions, providing the perfect combination of software and services to harness business value from social communities. Visible Intelligence™ is our next generation social media platform, designed to deliver big improvements in competitive and brand intelligence, marketing ROI and smarter customer insights through an agile platform that activates brand communities at Internet speed and enterprise scale.With offices in Seattle, London and New York, Visible ranks as one of the Inc. 500 fastest-growing private companies. Visible has successful customer and partner relationships with Office Depot, DIRECTV, Microsoft, Xerox, Dr Pepper Snapple Group, Boost Mobile, Autodesk, Vail Resorts, Burson-Marsteller, Razorfish, Group M, Wunderman Network, Tribal DDB Worldwide, WPP, John Lewis, Spring Creek Group, and Blanc and Otus.Visible is privately-held with investment funding from Joe Grano, Ignition Partners, In-Q-Tel, Investor Growth Capital and WPP Group, plc. The company has a dedicated and talented leadership teamwith decades of analytics, digital marketing and technology expertise.

Technology Prowess

Visible has made substantial investments in R&D to support the engineering of a ground-breaking social media monitoring and analytics platform. Built on a technology stack similar to Internet giants such as Google and Yahoo, the Visible Intelligence platform has the capacity to handle massive amounts of data with accuracy and unprecedented speed. As the market matures and demands actionable Social Intelligence, Visible delivers significant business value to customers and partners alike.

Visible Intelligence Delivers Brand, Customer & Competitive Insights

The rapid explosion of social conversations has created both a sense of urgency, and competitive imperative, to better understand and act on social insights. Marketers, agencies and researchers tell us they want to be able to more effectively know, grow, protect and innovate for improved business outcomes, as a result of the insights available through the social web.

Guide to Social Media Monitoring Tools

socialreport — Fri, 18 Feb 2011 14:25:00 CST

CHECK OUT THE VENDOR COMPARISON ATTACHMENT AT THE BOTTOM OF THIS PAGE!

This guide provides information about companies providing social media monitoring services, with information broken down into sections:

1. Company information - contact information, URL, year founded, number of employees.

2. Contact information - info about the key contact at that organization.

3. Tool information - specifics related to media categories covered, geographic areas and languages covered, sorting and tagging, spam, reporting services, sentiment analysis and more...

4. Structure and setup information - specifics related to workflow abilities, support, documentation, trial availability and pricing.

The following companies are listed in this guide to social media monitoring tools:









		Social dashboard that helps you track all of your social accounts, networks, websites, short links and blogs.

Cymfony

CymfonyInc — Thu, 17 Feb 2011 14:07:19 CST

Cymfony, a Kantar Media company, takes social & traditional media monitoring and analysis to new levels with the most granular views into data, the broadest and cleanest content available, and relevant, actionable consumer insights. Offering an enterprise-class monitoring platform and award-winning analysis services, Cymfony provides solutions to help businesses better understand consumer preferences, market landscapes, competitive strengths and weaknesses, and other information critical to a company’s reputation and brands. Cymfony works with social media, marketing, research, brand, and communication professionals worldwide, offering solutions that address specific intelligence requirements. For more information call 617-673-6000 or visit: www.cymfony.com.

Moreover Technologies setup and structure info

StephenDebruyn — Mon, 17 Jan 2011 01:39:54 CST

Web-based or hosted/subscription-based?	The tool is web-based/subscription-based.
Multiple department support	The tool supports multiple departments.
Workflow	Not available.
Average number of users per client	200
Helpdesk/onsite support	Both helpdesk and onsite support are available.
Documentation	Provided
Additional users	There is a charge for additional users.
Availability of a free trial	A two week free trial is available.
Scope
Price range	£2500 upwards with no limit on queries or results.

Moreover Technologies tool info

StephenDebruyn — Mon, 17 Jan 2011 01:38:18 CST

Types of media covered	Blogs, Social media platforms (Twitter, Facebook, etc.), Video, Podcasts, Forums, Newsgroups, Online newspapers, Online magazines, Print newspapers
Media partners	Yes - we supply on line content to a number of search engines, web publishers, press clipping industry and newspapers. These companies take our data from Metabase which is fully tagged and categorised within 2 minutes of publication for full searching capabilities.
Custom sources	Can be added by the user.
Lag time	Up to 2 minutes from publication.
Geographic areas	North America, Europe, Middle East, Pacific Rim, South/Central America, Australia/New Zealand, Africa
Languages	English as well as languages that both require and do not require Unicode.
Sorting by date	Mentions can be sorted by date.
Sorting and tagging by relevancy	Mentions can be sorted and tagged by relevancy.
Spam	The tool filters for spam, and users can see what has been filtered out as spam. If an entry has been classified as spam, it can be entered back into the main search results. Users can tag entries as spam/irrelevant, and they will be removed instantly from the database.
Historical data	Historical data is available starting from 2005. When an account is set up, historical data is accessible for 30 days prior the the account start date.
Trend analysis	Trend analysis can be applied to past data, as well as the subsets of the data. Analyis can be applied to 50 fields of meta data.
Reporting servcies	The tool provides both historical and real-time reporting options.
Export options	Reports can be exported to .csv, rss and atom formats. The API is made available for export options.
Dashboard	A customizable dashboard is provided as part of the tool. It is popoulated with data within seconds of a user query.
Analysis services	Analysis services are provided. Variables include volume over time, volume by media type over time, share of voice by media source, share of voice by media type, share of voice by media type over time. Detailed insight and sentiment tracking is provided as an additional service.
Sentiment analysis	Not provided as part of this tool.
Rating by tone	Not provided as part of this tool.
Interface with BI solutions	Available
Real time alerts	Provided as email notifications with headlines and hyperlinks to coverage/posts.

Moreover Technologies company info

StephenDebruyn — Mon, 17 Jan 2011 01:37:43 CST

GENERAL COMPANY INFO
Name of the tool	Newsdesk4
Brief tool description	Moreover's Newsdesk4 is a search tool which provides users with links to global and authoritative sources on the web. It aggregates a myriad of social media sources. Searching is user-friendly and numerous filters result in targeted results – considerably more targeted than any web search engine could produce. The email and newsletter facilities make Newsdesk4 a useful tool for sharing information within corporations
Company address	12 Greenhill Rents
City, State/Province, Zip/Postal code	London EC1M 6BN
Country	United Kingdom
Phone	(1) 44 20 70173763
Year company founded	1998
Other company locations
Total number of employees
Company URL/blog URL	www.moreover.com; http://blog.moreover.com/

PERSONAL CONTACT INFO
Name	Fareita Udoh
Title	Business Development Manager
Email	fudoh@moreover.com
Phone	(1) 44 20 70173763
Twitter handle	@fareita

Moreover Technologies

StephenDebruyn — Mon, 17 Jan 2011 01:37:09 CST

Moreover's Newsdesk4 is a search tool which provides users with links to global and authoritative sources on the web. It aggregates a myriad of social media sources. Searching is user-friendly and numerous filters result in targeted results – considerably more targeted than any web search engine could produce. The email and newsletter facilities make Newsdesk4 a useful tool for sharing information within corporations.

Sysomos

StephenDebruyn — Mon, 03 Jan 2011 00:09:09 CST

Sysomos has two social media services - Heartbeat (Basic and Pro), which provides monitoring and measurement, and MAP, which is an analytics and in-depth reporting tool. The fact we have products that service two distinct part of the social media monitoring is a major differentiator. As well, both products feature automated sentiment, geo-demographics, the ability to identify opinion leaders and key influencers, as well as leading-edge text analystics and database technology.

Sysomos was acquired by Marketwire in 2010.

Onalytica company info

StephenDebruyn — Sun, 02 Jan 2011 23:57:58 CST

GENERAL COMPANY INFO
Name of the tool	InfluenceMonitor
Brief tool description	Onalytica transforms the millions of voices in the online debate into valuable, forward-looking insight - taking into account sentiment, influence and attention. Our range of solutions and services enable a diverse range of users (from executive, business manager, advertising agency to financial institution) to take advantage of better and timelier insight, aiding decision making that can have an impact on revenue, profits, costs and management of risk.
Company address	103 New Oxford Street, 29th Floor, Centre Point
City, State/Province, Zip/Postal code	London WC1A 1DD
Country	United Kingdom
Phone	(44) 207 407 7642
Year company founded	2004
Other company locations
Total number of employees	30
Company URL/blog URL	www.onalytica.com; www.onalytica.com/blog/

PERSONAL CONTACT INFO
Name	Becky Hayward
Title	Head of Marketing
Email	becky.hayward@onalytica.com
Phone	(44) 207 407 7642
Twitter handle

Lithium

StephenDebruyn — Fri, 31 Dec 2010 01:12:51 CST

The Lithium Social Customer Suite is a complete set of social apps that allows for listening, engaging and acting on customer conversations, practicing better social CRM. The suite consists of the Lithium Community Platform, Lithium Social Media Monitoring (the former Scout Labs tool) and the Lithium Customer Intelligence Center.

Lithium Social Media Monitoring allows users to construct queries for brands, products, companies, and the application automatically aggregates and analyzes social media content of multiple types: open social networks, Twitter, Blogs, mainstream news, photo and video sharing sites such as Flickr and YouTube, forums and comments.

Users can receive alerts, identify influencers, create and share bookmarks, export graphs and data; teams can effectively share topics and collaborate about specific pieces of content within the application and use the assignments feature to assign tasks and track their response. With automated sentiment, meme detection and the quotes feature, Lithium Social Media Monitoring provides and excellent mix of both quantitative and qualitative information.

In early May 2010, Lithium acquired Scout Labs - see http://scoutlabs.lithium.com/

Lithium company info

StephenDebruyn — Fri, 31 Dec 2010 01:11:40 CST

GENERAL COMPANY INFO
Name of the tool	Lithium Social Media Monitoring
Brief tool description	The Lithium Social Customer Suite is a complete set of social apps that allows for listening, engaging and acting on customer conversations, practicing better social CRM. The suite consists of the Lithium Community Platform, Lithium Social Media Monitoring (the former Scout Labs tool) and the Lithium Customer Intelligence Center.
Company address	6121 Hollis St., Suite 4
City, State/Province, Zip/Postal code	Emeryville, CA 94608
Country	USA
Phone	(1) 510 653 6800
Year company founded
Other company locations
Total number of employees
Company URL/blog URL	www.lithium.com; http://lithosphere.lithium.com/t5/Blogs/ct-p/blogs

PERSONAL CONTACT INFO
Name	Jennifer Zeszut
Title	Chief Social Strategist
Email
Phone	(1) 510 653 6800
Twitter handle	@jenniferland

Lithium tool info

StephenDebruyn — Fri, 31 Dec 2010 00:55:47 CST

Types of media covered	Blogs, social media platforms (Twitter, Facebook, etc.), video, podcasts, forums, newsgroups, online newspapers, online magazines.
Media partners	None.
Custom sources	Clients can enter custom sources.
Lag time	Near real-time.
Geographic areas	North America, Europe, Middle East, Pacific Rim, South/Central America, Australia/New Zealand, Africa.
Languages	English only.
Sorting by date	Mentions can be sorted by date.
Sorting and tagging by relevancy	Mentions can be sorted and tagged by relevancy.
Spam	The tool filters for spam. Customers can see what has been filtered out as spam. If an entry has been filted out as spam, it can be entered back into the main sear results if so desired. Customers can tag entries as spam, and once done they will be removed instantly from the search results.
Historical data	Historical data is available for six months prior to the start of the account. The complete data set is available with historical data.
Trend analysis	Trend analysis is available, both for historical data and for subsets of the data.
Reporting services	Available, both real-time and historical reports.
Export options	Export options include .csv and .html formats. The API is not available for export options.
Dashboard	A customized dashboard is available. Search results are available immediately in the dashboard.
Analysis services	Provided - variables include volume over time, volume by media type over time, share of voice by media type, share of voice by media type over time, analysis by topic.
Sentiment analysis	Automated sentiment tracking is available, as well as sentiment trending data. Sentiment scoring can be applied to both current and archival data. There is no extra charge for the application of sentiment scoring to archival data, but it can take up to 24 hours per search if it is the first time that the search has been entered into the system. If that search has already been made within the system, sentiment should populate immediately.
Rating by tone	Rating of tone via 3-point scale.
Interface with BI solutions	Not provided.
Real time alerts	Available on a daily, weekly or monthly basis.

Lithium setup and structure info

StephenDebruyn — Fri, 31 Dec 2010 00:55:27 CST

Web-based or hosted; subscription model	Web-based; subscription-based.
Multiple department support	Supports multiple departments.
Workflow	Tool has workflow abilities.
Average number of users per client	6
Helpdesk/onsite support	Helpdesk support provided. Onsite support not provided.
Documentation	Available.
Additional users	No charge for additional users.
Availability of a free trial	14-day free trial available.
Scope	Limited by the number of queries, with no limit on the number of results.
Price range	Pricing starts at $199/month.

Appinions

StephenDebruyn — Fri, 31 Dec 2010 00:51:56 CST

What is the world saying and thinking? Who’s leading the important conversations? In today’s world, everyone is a publisher and opinion is the currency of the new digital world. To trade in the new opinion currency, Appinions apps help identify the topics attracting the most attention and the influential people talking about them. Appinions offers publishers and researchers a suite of apps with the ability to quickly and easily configure their own applications, delivering opinion-powered intelligence.

Appinions company info

StephenDebruyn — Fri, 31 Dec 2010 00:45:56 CST

GENERAL COMPANY INFO
Name of the tool	Appinions
Brief tool description	Appinions Lens for Publishers; Appinions Heads for Consumers
Company address	92 Main Street, Suite 208
City, State/Province, Zip/Postal code	Yonkers, NY 10701
Country	USA
Phone	(1) 914 595 1380
Year company founded	2007
Other company locations
Total number of employees	5
Company URL/blog URL	www.appinions.com; http://appinions.com/blog/

PERSONAL CONTACT INFO
Name	John Greenleaf
Title	CMO
Email
Phone	(1) 914 595 1380
Twitter handle

Appinions tool info

StephenDebruyn — Fri, 31 Dec 2010 00:45:35 CST

Types of media covered	Blogs, social media platforms (Twitter, Facebook, etc.), forums, tevision, online newspapers, online magazines.
Media partners	None
Custom sources	Users can add custom sources.
Lag time	Ten minutes
Geographic areas	North America, Europe, Middle East, Pacific Rim, South/Central America, Australia/New Zealand, Africa
Languages	English only
Sorting by date	Mentions can be sorted by date.
Sorting and tagging by relevancy	Mentions cannot be sorted and tagged by relevancy.
Spam	The tool does not filter for spam.
Historical data	Historical data is available, dating back to October 2007. The complete data set is available.
Trend analysis	Trend analyis can be applied to the data, as well as to subsets of the data (4 metadata fields).
Reporting services	Historical reporting is available.
Export options	Export options include .csv. The API is available for export options.
Dashboard	A customizable dashboard is part of the toolset. New search results are populated instantaneously.
Analysis services	Analysis services are provided. Variables include volume over time, volume by media type over time, share of voice by media source, share of voice by media type, share of voice by media type over time, analysis by author, analysis by topic, geomapping, analysis by opinion holder.
Sentiment analysis	Automated sentiment tracking is used. Sentiment trending data is available. Sentiment scoring can be applied to both current and archival data.
Rating by tone	A three point rating scale is used.
Interface with BI solutions	Data not provided
Real time alerts	Alert can be delivered via email or rss.